Privacy Policy

Operator

TRIPOD POWER s.r.o.

Olivova 2096/4, Nové Město, 110 00 Praha 1

Company ID: 19974264

Last updated: 2025-01-15

1. Data Controller

The controller of your personal data is TRIPOD POWER s.r.o., with its registered office at Olivova 2096/4, Nové Město, 110 00 Prague 1, Czech Republic, Company ID (IČO): 19974264 (hereinafter "the controller"). For data protection matters, contact us at gdpr@reindeer-digital.com.

2. Data We Process

In the course of providing our service, we process the following categories of personal data:

Registration Data

First and last name
Email address
Date of birth (optional, for horoscopes)

Usage Data

Query and response history
Date and time of access
IP address
Device and browser information

Payment Data

Transaction history
Payment method type (actual payment data is processed by the payment gateway)

3. Purpose of Processing

We process your personal data for the following purposes:

Service provision and user account management
Payment processing and accounting
User communication (notifications, customer support)
Service improvement and personalization
Compliance with legal obligations
Protection of our legitimate interests (fraud prevention)

4. Legal Basis for Processing

Contract performance — processing necessary for the provision of the service
Legitimate interest — analytics, service improvement, security
Consent — marketing communications, third-party cookies
Legal obligation — accounting and tax obligations

5. Retention Periods

Registration data — for the duration of the account + 3 years after deletion
Query history — 12 months from creation (user can delete earlier)
Payment records — 10 years as required by law
Analytics data — 26 months
Cookies — depending on type (see Cookies section)

6. Third-Party Sharing

We may share your data with:

Payment gateway provider (for payment processing)
Email service provider (for sending notifications)
Analytics services (anonymized data)
Government authorities (if required by law)

We never sell your personal data to third parties. All processors are bound by a data processing agreement.

7. Your Rights

Under the GDPR, you have the following rights:

Right of access — obtain a copy of your personal data
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data
Right to restriction — restrict processing under certain circumstances
Right to data portability — obtain your data in a machine-readable format
Right to object — object to processing based on legitimate interest
Right to withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise your rights, contact us at gdpr@reindeer-digital.com. We will respond to your request within 30 days.

8. Security

We protect your personal data using encryption (TLS/SSL), secure password storage (bcrypt), regular security audits, and access restricted to authorized personnel only.

9. Supervisory Authority

If you believe that we are processing your data in violation of regulations, you have the right to file a complaint with the Czech Data Protection Office (ÚOOÚ), www.uoou.cz.